Delivery and payment
Orders are delivered throughout Ukraine via Nova Poshta LLC.
To a Nova Poshta LLC branch or parcel terminal — 1–3 days, 200 UAH.
Courier LLC "Nova Poshta" - 1-3 days, 220 UAH.
Cash on delivery fees and other possible carrier fees are already included in the indicated shipping cost, the indicated shipping cost is fixed and final.
Order processing and shipping times
The general delivery period is 1–3 days from the moment the buyer places the order.
This period consists of two consecutive stages: processing and completing the order takes 0-1 day, after which direct transportation from the moment the shipment is handed over to Nova Poshta LLC takes 1-2 days.
Shipments are made daily according to the store schedule. Orders placed before 3:00 PM are shipped the same day. Orders placed after 3:00 PM are shipped the next day.
Payment for the order
Payment is made upon receipt - cash on delivery.
This means payment is only possible upon receipt, using one of two methods: cash or card. Apple Pay and Google Pay are supported as card payment methods.
Processing, acceptance and transfer of payment upon cash deposit is carried out by NovaPay LLC.
Fiscal receipt and delivery documents
The buyer receives a fiscal receipt for the purchased item from the seller, Media Hub LLC. The fiscal receipt is sent to the email address or phone number provided by the buyer when placing the order.
Nova Poshta LLC issues its own separate document for the delivery service provided. This document is not the seller's fiscal receipt for the purchased item.
NovaPay LLC processes cash-on-delivery payments and is not the entity that issues the seller's fiscal receipt for the goods.
Product review upon receipt
When receiving your order at a Nova Poshta branch or via Nova Poshta courier, we recommend that you inspect the item and, if necessary, try it on before making payment.
If the buyer is not satisfied with the item after such inspection, they have the right to refuse delivery. In this case, the buyer will not pay the price of the item, the cost of delivery, the cost of return shipping to the sender, or any other fees, commissions, or charges, including those of the carrier or payment processor.
When receiving an item from a Nova Poshta LLC parcel terminal, inspecting the item for payment is not possible: the buyer makes payment before inspecting the shipment. If a discrepancy or other reason for a claim is discovered after receiving the item, please follow the procedure described on the Return and Exchange Policy page or contact the store using the information on the Contact Us page.
Seller, sender and recipient of funds
The legal seller under the Public Offer Agreement , the sender of orders and the recipient of funds is one legal entity - Media Hub LLC.
EDRPOU 41544263.
Legal registration address of Media Hub LLC: 01001, Ukraine, Kyiv, Khreshchatyk St., 27A, office 28.
When paying by cash on delivery, the payment is accepted and transferred in favor of Media Hub LLC by NovaPay LLC.
Where are orders shipped from?
Orders are transferred to the carrier through the Nova Poshta branch No. 955 at the address: 01044, Ukraine, Kyiv, Khreshchatyk Street, Building 21A.
Media Hub LLC operates exclusively as an online store, without a showroom or physical retail location. All orders are shipped via Nova Poshta LLC.
Storage and assembly
Products are stored and assembled in the office and warehouse of Media Hub LLC. The address of this premises is the same as the legal registration address: 27A Khreshchatyk Street, Office 28, Kyiv, 01001, Ukraine.
Delay, loss or damage of shipment
In case of delay, loss or damage of the shipment, you must contact Nova Poshta LLC to check the status and, if necessary, search for the shipment.
If there are grounds for this, the carrier will file a corresponding request or claim in accordance with its procedure.
All shipments are insured for their actual value.
Contacts and opening hours
The store is open daily, seven days a week, from 9:00 to 22:30 Kyiv time.
Phone: +380 800 351 659. Phone inquiries are processed according to store opening hours.
Email: sale@nb.in.ua . Email inquiries received during business hours will be responded to within 2-3 hours.
When you request a callback, the store will call you back within 2 minutes, according to business hours. On Telegram, a response will be provided within 2 minutes, according to business hours.