+38 0800 351 659
nb.in.ua — independent New Balance reseller
from 09:00 to 22:30 seven days a week
NB NB
RU
UA
EN

Privacy Policy

1. Owner and operator of personal data

The owner and operator of personal data of users of the nb.in.ua website is Media Hub LLC, EDRPOU 41544263. Legal address: 01001, Ukraine, Kyiv, Khreshchatyk St., 27A, office 28.

Media Hub LLC defines the purposes and methods of processing personal data obtained in connection with the use of the website, the placement and fulfillment of orders, and customer inquiries. Personal data is processed in accordance with the Law of Ukraine "On the Protection of Personal Data" dated June 1, 2010, No. 2297-VI.

For questions regarding personal data, please call +380 800 351 659 or email sale@nb.in.ua . Phone inquiries are accepted from 9:00 AM to 10:30 PM, seven days a week, Kyiv time. Email inquiries are processed during business hours, with a response provided within 2-3 hours. If you request a callback, the seller will call you back within 2 minutes according to business hours. Telegram inquiries are processed within 2 minutes according to business hours.

2. What personal data may be processed

Depending on the buyer's actions and the way they interact with the site, the following categories of data may be processed:

  • Full name of the buyer or recipient;
  • phone number;
  • email;
  • delivery address, city, branch or post office number;
  • composition, number, cost and order history;
  • fiscal receipt details and payment status;
  • correspondence and contacting support service;
  • details of applications for exchange, return and warranty service;
  • IBAN or card number voluntarily provided by the buyer for a refund or compensation;
  • IP address, browser, device, operating system and referral source;
  • cookies, session IDs, and Google Ads advertising IDs.

3. Where does personal data come from?

The primary source of information is the information the buyer enters on the website when placing an order, as well as information provided by phone or email. Data provided by the buyer in exchange, return, or warranty claims is processed separately.

Technical information about website usage may be received automatically. To fulfill an order, the seller may receive the necessary information from Nova Poshta LLC, NovaPay LLC, and the fiscalization service.

Some technical and advertising data is collected or processed by Google Ads. Conversion tracking may include order-related information necessary to record a conversion.

4. Why the data is processed

Personal and related technical data is used only for specific operational, accounting, and advertising and analytical purposes.

  • order processing and identification;
  • assembly and delivery of goods;
  • making or confirming payment;
  • generation and sending of a fiscal receipt;
  • informing the buyer about the order status;
  • processing exchanges, returns, warranty claims and compensation;
  • support service work;
  • preventing fraud, abuse and ensuring site security;
  • maintaining financial and internal records;
  • Measuring advertising effectiveness and evaluating conversions with Google Ads.

The seller does not use the received contact information for advertising or promotional mailings to buyers.

5. Grounds for processing personal data

Data required for order processing, confirmation, assembly, delivery, and tracking is processed to fulfill the seller's obligations to the buyer.

A separate basis is compliance with mandatory requirements for financial accounting, document preparation, and storage. Data may also be processed to the extent necessary to ensure website security, verify transactions, and prevent abuse.

6. Data related to payment by payment cards

Payment for your order is due upon receipt of your shipment. The website does not accept online payments.

When placing an order and paying for it, the website itself does not request or receive the payment card number, expiration date, CVV/CVC code, PIN code, banking app passwords, or SMS confirmation codes. The seller may receive the payment status and information necessary to identify the corresponding order.

After a purchase, the buyer may voluntarily provide the IBAN or card number to the seller solely for the agreed-upon refund or compensation. These details may be provided in a written request included with the item being returned to the seller or in a request sent by email. Due to the website's forms, these details are not shared for refunds.

Even as part of the refund procedure, the seller does not request the card's expiration date, CVV/CVC code, PIN code, banking app password, or SMS code.

7. To whom may data be transferred?

To perform the operations specified in this Policy, individual data may be transferred to engaged service providers and other recipients in the required volume:

  • Nova Poshta LLC – data required for delivery of orders to customers and return of goods;
  • NovaPay LLC - information required for receiving, processing and transferring payments upon payment upon receipt;
  • Fiscalization service - information required for generating and sending a fiscal receipt;
  • telephony service – telephone numbers and recordings of telephone conversations necessary for processing calls and requests;
  • Google Ads – cookies, technical and advertising identifiers, and order-related information to the extent necessary to evaluate advertising and record conversions;
  • government agencies - only in cases where the transfer of relevant information is mandatory in accordance with the requirements established by law.

The seller does not sell or lease buyers' personal data. Engaged recipients receive only the amount of information necessary to perform their respective functions.

8. Using Google Ads

This website uses Google Ads to measure the effectiveness of advertising campaigns and evaluate conversions. This data may be processed by Google by collecting cookies, IP addresses, technical information about your device and browser, and advertising identifiers.

Google Ads conversion tracking may transmit order-related information to help us record conversions and measure advertising performance.

The buyer's or recipient's full name, phone number, email address, delivery address, IBAN, or the buyer's card number are not included by the site in the URL, page parameters, or standard Google Ads advertising tags.

9. Cookies and how to manage them

The website uses technical cookies that are necessary for the proper functioning of its functions, session support, and ensuring stable user interaction with the website.

Advertising cookies related to Google Ads are also used. They are used to measure advertising performance, track ad clicks, and evaluate conversions.

The website displays a banner regarding cookie usage. The user can then confirm the use of cookies by clicking the "Accept" button.

Additionally, the user can manage cookies using the browser, in particular by limiting their use, deleting previously saved files, or changing the relevant browser settings.

10. Marketing messages

The seller does not send marketing or advertising mailings to buyers.

11. Information storage period

Information about orders is stored for the time required for its execution, and subsequently for the period required for mandatory accounting and other required records.

Information about exchanges, returns, and warranty claims is retained until the relevant procedure is completed and for the required subsequent accounting period. The cookie lifetime is determined by the settings of the relevant cookie category or service associated with them.

Once the grounds for further storage cease to exist, the relevant data will be deleted or anonymised unless their further storage is necessary to fulfil mandatory requirements.

12. User rights regarding personal data

The user may contact the seller to obtain information about the processing of their personal data, gain access to stored information, request its correction or updating, and also raise the issue of data deletion if there are no grounds for its further storage.

The user may also revoke previously given consent where specific processing is carried out on the basis thereof, or object to a particular method of processing where such right applies to the relevant situation.

Requests are sent to sale@nb.in.ua and do not require prior registration or website authorization. Before providing information, making corrections, or taking any other action, the seller may verify that the request applies specifically to the requester using information sufficient to identify the requester and match the request with relevant data.

Email inquiries are processed from 9:00 AM to 10:30 PM, seven days a week, Kyiv time; responses are provided within 2-3 hours of receipt, within the specified timeframe.

13. Personal data protection measures

A secure HTTPS/SSL connection is used to transfer information between the user's browser and the website. The amount of data is limited to the information necessary for the purposes stated in this Policy.

Access to personal data is limited to authorized persons and engaged service providers within the scope of their functions. Organizational and technical security measures are used to reduce the risk of unauthorized access, alteration, loss, or disclosure of information.

The seller does not request full payment card details, PIN codes, CVV/CVC codes, banking app passwords, or SMS verification codes. Personal information is not transmitted via public URLs.

14. Data processing outside Ukraine

Due to the use of Google Ads, some technical and advertising data may be processed outside of Ukraine. Google Ads conversion tracking may also transfer order-related information necessary to record the corresponding conversion.

In this case, the buyer's or recipient's full name, telephone number, email address, delivery address, IBAN, or the buyer's card number are not included by the site in the URL, page parameters, or standard Google Ads advertising tags.

15. Updating this Policy

This Policy comes into effect on September 14, 2026.

Last updated: 09/14/2026.

If changes are made, the new version of the Policy will be published on this page with the corresponding date. The previous version remains unchanged.

Information about significant changes is communicated to users before they are applied by publishing the current version of the Policy on this page, indicating the date of its update.

We work from 09:00 to 22:30, seven days a week

Any questions?
Contact us.