About nb.in.ua

1. Who is the legal seller?

The nb.in.ua website is operated by Media Hub LLC , EDRPOU 41544263. The company's legal address is 27A Khreshchatyk Street, Office 28, Kyiv, Ukraine, 01001. Media Hub LLC is the seller of the products presented on the website and the party to the contract with the buyer. The full terms of this contract are set out on the Public Offer Agreement page.

You can contact the company by phone at +380 800 351 659 or by email at sale@nb.in.ua . Business hours are 9:00 AM to 10:30 PM, seven days a week, Kyiv time. Phone inquiries are accepted during these hours. The company responds to email messages within 2-3 hours during business hours; requests for a callback are returned within 2 minutes during business hours; and responses to Telegram messages are provided within 2 minutes during these same hours.

The store has been operating on the market since 2022, and a team of 17 employees ensures order processing and customer support.

2. How the store works

Products are sold remotely through the nb.in.ua website. The company does not have a physical store or showroom, does not offer pickup, and does not accept customers in person. Orders are processed and customer communication is done remotely.

3. Operational activities in Ukraine

Media Hub LLC operates from an office and warehouse. Storage and packaging of goods, as well as the processing of returns and exchanges, are carried out at the same address where the legal entity is registered: 27A Khreshchatyk Street, Office 28, Kyiv, 01001, Ukraine.

This location is not a pickup location and is not intended for customer service. In-person purchases, order pickups, exchanges, returns, warranty service, or other customer interactions are not conducted at this location, so there is no need to visit or contact the store in person. The address is provided for the transparent disclosure of information about the seller's activities.

4. Product range

The website features footwear, clothing, and accessories. For each specific item, specifications, available sizes, colors, configurations, and availability are listed directly on the product card.

Items that the store cannot deliver to the buyer are not declared as being on order.

5. Store status by brand

nb.in.ua operates exclusively as an independent retailer of genuine New Balance products . The store is not an official New Balance representative or affiliated with the brand.

The website nb.in.ua is not an official New Balance website. The store is also not an authorized partner of the brand.

The New Balance trademark, associated trade name, logo, and product and service marks are not owned by nb.in.ua or Media Hub LLC. The corresponding rights belong to their legal owners, and the designations are used on the website solely for product identification and description.

6. Origin of goods

The seller purchases goods from legitimate suppliers based on official agreements or contracts and primary documents accompanying the relevant business transactions. Information about specific suppliers is not published on the website.

7. Originality of products

The store sells only genuine products. The origin of the products is confirmed by documents accompanying the purchase and the seller's interaction with the supplier. These documents confirm the origin of the product and the business transactions involved in its acquisition, but do not, in themselves, constitute an absolute guarantee of authenticity.

8. Internal inspection of goods

Before listing a product on the website and before shipping it, the seller verifies the model, part number, size, components, and factory markings. If the manufacturer's GTIN/EAN or MPN is present on the product, packaging, or accompanying documentation, this information is also verified during the internal verification process.

This procedure is an internal control practice of the seller and does not represent verification or authentication performed by the manufacturer.

9. Photos of the premises

Below are photos of the space where the seller stores and assembles products. All photos were taken on-site by the seller and show the actual work process—they are not manufacturer promotional images or stock photos.

A workstation where orders are processed. Order picking area. Preparing shipments. General view of the work area. Product from the current range. A couple with the store's assortment. Shelves with boxes of goods; factory labels are visible on the boxes. Labels on boxes with size and article number. Goods on the seller's shelves.

The photographs are for illustrative purposes only and show the interior and general appearance of the product. Current specifications, color, configuration, and availability of a specific item are listed in the relevant product card.

10. Documents on the delivery of goods

The seller has a set of documents confirming the relationship with the supplier and the origin of the goods. Such supporting materials may include invoices, delivery notes, contracts or agreements with the supplier, shipping documents, customs clearance documents, and product conformity documents, if applicable to the relevant product category.

These documents are not published directly on the website for commercial confidentiality reasons. Buyers can request supporting documents by email at sale@nb.in.ua . These documents are used to confirm the origin of the goods and the business relationship with the supplier and do not constitute authorization of the store by the brand.

11. Delivery, payment and service

Orders are delivered throughout Ukraine via Nova Poshta LLC. The standard payment method is payment upon receipt; cash-on-delivery transactions are processed through NovaPay LLC.

The seller, Media Hub LLC, provides a warranty for the purchased product to the buyer. Full delivery and payment terms are available on the Delivery and Payment page.

12. Contacts and information pages

Customer support is available from 9:00 AM to 10:30 PM, seven days a week, Kyiv time. Phone: +380 800 351 659. Email: sale@nb.in.ua . Phone inquiries are processed within business hours; email responses are provided within 2-3 hours during business hours, callbacks are provided within 2 minutes during business hours, and Telegram responses are provided within 2 minutes during business hours.

• Contacts – seller’s contact information.
• Delivery and payment – terms of receipt and payment for orders.
• Return and exchange policy – the procedure for returning and exchanging goods.
• Warranty – terms and conditions of warranty service for goods.
• A public offer agreement is a contractual agreement for the sale of goods through a website.
• Privacy Policy – information about the processing and protection of personal data.